Count, Open & Inspect entire contents BEFORE signing for the shipment! If the box / freight pallet look damaged, note the damaged items and/or shortages on the delivery receipt. REFUSE any damaged goods. Failure to note damages or shortages at the time of delivery releases Jacks Transmissions from all liability. Meaning, you are responsible for any replacement costs. Specific notation of damage to the box and product is required. If you signed for the goods without notating any damage on the delivery receipt you have signed the goods as ‘Free and Clear’. A notation of ‘Subject to Inspection’ or ‘Possible Damage’ on the delivery receipt is not acceptable and is viewed the same as if it were signed free and clear. If damage is not specifically notated on the delivery receipt, the delivering driver / transport company will not accept responsibility for the damage. This translates to Jacks Transmissions not being reimbursed for the damaged merchandise and shipping charges – which means we cannot provide replacements to you free of charge. You will be responsible for any replacement or repair costs.
CONCEALED DAMAGE – Damage that is found after the driver has left and was not notated on the delivery receipt is concealed damage. It is your responsibility to inspect the entire shipment before the driver leaves. Failure to do so releases Jacks Transmissions from all liability. If concealed damaged is discovered, Jacks Transmissions must be notified within 24 hours (excluding weekends). We require that all original packaging materials including the carton and any foam contained therein be retained until we advise you it may be discarded. You are encouraged to take photographs of the outer and inner packaging as well as the damaged product.
NOTATED DAMAGE – Damages are notated when the damage is specifically written on the delivery receipt and/or are refused. Jacks Transmissions must be notified of the damage and/or refusal as soon as possible, so that we may issue you a replacement and file a damage claim with the shipping company. If the driver left the damaged goods with you at the time of delivery, you must retain the product and all of the packaging including the carton and any foam it contained. The freight company may or may not come back to inspect the shipment. Do not discard any damaged items or packing materials until we authorize you to dispose of it.
All shipping and transport / freight companies allow a specific amount of time for you to inspect your shipment before the driver leaves. If the driver refuses to wait, please call us immediately and contact your local delivering terminal! Damages that occur in transit are unfortunate, but our policies are in place to expedite the process of sending you replacements or repairing your merchandise as quickly as possible. Do not hesitate to call or email if you have any questions regarding our policy on shipments. 719-268-6011 // email@example.com